Medcourt Support Services Limited (MSS) is the premiere health-care solution company based in Lagos, Nigeria. Founded in 2013, we pride ourselves in helping you stay healthy by bringing the best of health-care solutions closer to you.
Over the years, we have helped our customers both individuals and corporations-tick all the boxes of accessing quality, affordable and timely health-care solutions that they need to stay healthy, happy, and fit.
We are also extremely proud to have worked with several Multi Specialty Hospitals and health organizations to optimize their processes, increase staff productivity, reduce churn rate, and ultimately improve patients’ experience at these facilities.
We take the wellness of every Nigerian to be our priority, and that’s why everything we do, every step we take, and every idea we initiate or invest in are born out of our overarching philosophy to enrich lives and leave our customers in good health.
We are recruiting to fill the position below:
- Job Title: Service Business Coordinator
- Location: Lagos
- Job Type: Full Time
- A Service Business Coordinator will be responsible for managing various aspects of the business to ensure that services are delivered efficiently, customer satisfaction is maintained, and internal processes are optimized.
- He/She will play a pivotal role in ensuring the smooth operations of the business, effective communication, efficient coordination, and a strong focus on customer satisfaction and operational excellence.
Duties and Responsibilities
Are the following and any other Organization business as may be assigned to you:
- Customer Communication and Relationship Management: Serve as the main point of contact for clients or customers, addressing inquiries, concerns, and service requests.
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Coordinate resources such as personnel, drivers, equipment, and materials to ensure timely and accurate service delivery.
- Work with the team to ensure that services are provided at top notch to customer/clients.
- Allocate resources efficiently, making sure that staff members are appropriately assigned to tasks and projects.
- Monitor resource utilization and availability to prevent overbooking or underutilization.
- Maintain accurate records of client interactions, service requests, appointments, and other relevant data.
- Generate and manage necessary paperwork, contracts, and documentation related to service delivery.
- Address any issues or concerns that may arise during service delivery, working to find quick and effective solutions.
- Collaborate with various departments to resolve complex issues that may impact service quality or customer satisfaction.
- Continuously assess and improve internal processes related to service delivery, aiming to increase efficiency and streamline operations.
- Identify bottlenecks or inefficiencies and propose solutions to enhance overall workflow.
- Monitor service quality and adherence to company standards, ensuring that all services meet or exceed client expectations.
- Gather client feedback and implement improvements based on their suggestions or concerns.
- Candidates should possess an HND / B.Sc Degree in Business Administration / Management / Marketing or any other related field.
- At least 3 years related work experience in customer service, coordination, or administrative roles. Experience in Healthcare is an added advantage.
Application Closing Date