Senior Technical Support Manager Vacancy at Helium Health

Job Description:

Helium Health, a leading healthcare technology company, is seeking a Senior Technical Support Manager to join our dynamic team. As the Senior Technical Support Manager, you will be responsible for leading a team of technical support professionals and providing exceptional support to our customers.



  • Manage a team of technical support professionals and provide mentorship and guidance
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and implement support strategies to ensure high customer satisfaction
  • Analyze support data and provide recommendations to improve the support process
  • Conduct regular training sessions for the support team to keep them updated on the latest product features
  • Develop and maintain a knowledge base of technical solutions and best practices


  • Bachelor’s degree in Computer Science or a related field
  • Minimum of 5 years of experience in technical support management
  • Strong leadership and communication skills
  • Proven ability to manage and prioritize multiple projects and deadlines
  • Experience working in the healthcare industry is a plus
  • Knowledge of SQL, APIs, and cloud computing technologies is preferred

We offer competitive compensation and benefits packages, along with a collaborative and innovative work environment. If you are a driven and results-oriented individual who is passionate about healthcare technology and providing exceptional customer support, we encourage you to apply for this exciting opportunity.

Join Helium Health’s team and make a difference in the healthcare industry!

Application Link 

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