Operations Coordinator vacancy at New Incentives

New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations.

We are recruiting to fill the position below:

  • Job Title: Operations Coordinator (Internal & External)
  • Location: Zamfara, Sokoto or Kebbi (Remote)
  • Employment Type: Full-time
  • Department: Operations

Job Summary

  • Responsible for overseeing and implementing program operations in Nigeria.
  • The Operations coordinator is responsible for ongoing Operations, Expansion, M&E, and oversight of general operations of the All Babies Program in Nigeria.

OC Key Duties and Responsibilities

  • Transportation Rate Schedule (Operations)
  • Fortnightly 1:1s
  • Work Time Review
  • Review of Staff Work Day Reports and value from Supervision Visits
  • Review of Discrepancies and mitigative actions to reduce (myTransfer, HR Report)
  • Taking action on fraud based on recommendations and issues noted by Operations and other Units
  • Implement all operational activities.
  • Ensuring that decisions are taken in-line with staff safety and security
  • Ensuring that Timelines are understood and completed on-time
  • Diligent expense and budget management and cost management responsibilities
  • Taking action on Performance Management and hiring/firing
  • Promptly resolving issues identified by Auditors and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
  • Reviewing data on immunization volume, coverage and supply for all LGAs (Operating and non-Operating), and recommending and overseeing implementation of measures to reduce potential negative effects
  • Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
  • Providing guidance to ancillary unit managers on training schedules and availability
  • Reviewing expenses across various managers and line items and actively reducing cost per disbursement
  • Identifying gaps in understanding and/or adherence to approved procedures and develop trainings
  • Reviewing Timelines, Recurring Timelines, and Work Week submissions so that time is representative and well prioritized
  • Implementing new protocols and processes (e.g. MCV 2, inadequate photos)
  • Lead, guide, support, set performance expectations and manage performance and development of direct reports
  • Establish effective networks to enable performance benchmarking, monitor industry trends, and collaborate on common responses to emerging and future issues
  • Negotiate and approve contracts or service level agreements with external providers, other Units and monitor performance standards and service outcomes to ensure the high quality and effectiveness of activities
  • Maintaining the Gantt and expansion plans and ensuring it stays on track by coordinating with all necessary Units

Key Requirements

Education and Work Experience:

  • B.Sc or equivalent, Masters will be an added advantage
  • 5 – 7 years relevant experience working in the field. It is desirable that at least 3 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies:

  • Strong communication and interpersonal skills (especially in Hausa).
  • Good Budget management skill
  • Strong customer service and people management skills.
  • Strong problem-solving skills.
  • High ethical standards and integrity.
  • Ability to manage multiple priorities or multitask.
  • Highly proactive with a very strong sense of accountability.

Application Closing Date

25th August, 2023.

Method of Application

Interested and qualified candidates should: Click here to apply online

Note: Candidates will be considered on a rolling basis and are encouraged to not wait until the deadline as decisions for this position could be taken sooner.

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