Client Care / Customer Care Executive at Fortics Lifecare Limited
Fortics Lifecare Limited is a healthcare holding company with a vision to transform healthcare facilities in Africa into world-class health centers, providing quality healthcare services at affordable prices. Our aim is to inspire hope, promote health, and improve the overall well-being of our patients. We are currently seeking to hire a Client Care / Customer Care Executive to join our team.
- Job Title: Client Care / Customer Care Executive
- Location: Lekki Phase One, Lagos
- Employment Type: Full-time
Responsibilities:
- Make outbound calls to patients, referrals, and sales as needed
- Communicate effectively and professionally with patients, teammates, and healthcare professionals
- Meet and exceed required Key Performance Indicators (KPIs)
- Respond to customer phone calls and provide the information requested
- Resolve customer complaints in a fair and timely manner
- Escalate customer concerns to managers and supervisors as needed
- Develop a strong understanding of our company’s services
- Provide exceptional customer support in every phone call.
Requirements:
- NCE / OND qualification with 1-2 years of work experience in a similar role
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Strong customer service skills with the ability to resolve patient concerns
- Soft skills to enhance patient experience
- Relevant work experience in a hospital or healthcare setting will be an added advantage
- Certification in customer service profession is required
- Possess the right work ethics of a client care personnel
Application Closing Date: 10th April, 2023.
Method of Application:
Interested and qualified candidates should send their Cover Letter and CV to staff-succ[email protected] using the Job Title as the subject of the email.
At Fortics Lifecare Limited, we are committed to providing excellent healthcare services to our patients, and we believe that our Client Care / Customer Care Executive will play a crucial role in achieving this goal. We are looking for a highly motivated individual with excellent communication skills and a passion for providing exceptional customer support. If you meet these requirements and are interested in joining our team, we encourage you to apply today!